Shipping policy

All KYWI PTY LTD orders are fulfilled by our logistics partner in Queensland, where our supplements are stored and dispatched under safe, secure conditions.

Dispatch

Orders placed before our daily courier cutoff are dispatched the same business day. Orders placed after the cutoff, on weekends or on public holidays are dispatched the next business day. You'll receive tracking details by email once your order ships.

Shipping options and costs

First and one-time orders ship express with Australia Post. Express shipping is $15 AUD, and free on orders of $100 or more.

Subscription deliveries are sent five days before they're due by standard post, so they arrive before you run out. They ship free on orders of $100 or more; smaller subscription orders carry the shipping charge shown at checkout.

Delivery estimates

Australia (express): usually 1 to 3 business days to capital cities and major centres.
New Zealand (express): usually 3 to 5 business days to main centres.
Standard post (subscriptions): usually 2 to 6 business days within Australia.

These are Australia Post estimates, not guarantees. Regional and remote addresses, public holidays, weekends, incorrect or incomplete addresses, carrier volumes, customs processing and weather can all affect delivery times.

Tracking your order

Please allow time for tracking to update. If your parcel hasn't updated for an extended period, contact us with your order number and we'll chase it up.

Lost, damaged or missing parcels

If a parcel appears lost, we'll investigate with our logistics partner and Australia Post. If it can't be located, or arrives damaged, we'll send you a replacement.

Incorrect addresses

Please double-check your shipping address at checkout. We can't be responsible for orders delayed or misdelivered because of an incorrect or incomplete address, though we'll always do our best to help.

Shipping costs and refunds

Shipping charges are non-refundable, except where our refund policy says otherwise (for example, an approved satisfaction guarantee claim on a single-jar order is refunded in full, including shipping). Delivery delays caused by carriers, customs, weather or other factors outside our control are not covered by the satisfaction guarantee. Nothing in this policy limits your rights under the Australian Consumer Law.

Questions about your delivery? Email us with your order number.