Refund policy
At KYWI PTY LTD, we stand behind Stress Support. It's formulated with clinically studied ingredients, and we want you to feel confident trying it, so we back it with a 30-day satisfaction guarantee, and ask for a little evidence in return.
Our 30-Day Satisfaction Guarantee
Stress Support is designed to be taken daily over weeks, so we ask you to take Stress Support as directed, every day, for at least 30 days. If you've done that and it's not for you, we'll refund your order. No need to send the jar back. We offer this because we're confident in the product, not because we expect to pay it out, so we ask claimants to show they gave it a real go.
To qualify
- you've taken Stress Support daily, as directed, for at least 30 consecutive days
- you can provide reasonable evidence of your experience over that period, for example a short daily diary, data from a wearable, or the check-in form we send you
- the claim is made within 45 days of delivery
- it's your first order of Stress Support (one claim per customer, lifetime)
- single-jar orders are refunded in full, including the shipping you paid; on multi-jar or bundle orders, we refund one jar at the price you paid per jar
- on subscriptions, the guarantee applies to your first delivery only
What voids the guarantee
To protect the guarantee for genuine customers, a claim may be declined where:
- the product wasn't used as directed for the full 30 days
- no reasonable supporting evidence is provided, or submitted evidence appears altered or inconsistent
- you've previously claimed under this guarantee
- the order was heavily discounted, promotional, or part of a giveaway
- outside factors clearly drove the outcome (for example a major change in diet, lifestyle, medication, shift work, or a new medical condition during the trial period)
- there's a pattern of repeat or serial refund requests across orders or accounts
This guarantee gives honest customers the confidence to try Stress Support with confidence. It isn't a way to use the product for a month for free.
Change of mind
Because our products are ingestible supplements, for health and safety reasons we can't accept physical returns or resell any product once it has left us, even if the seal is intact. For this reason we don't offer change-of-mind returns or exchanges. Please double-check your order (product and quantity) before checkout; our guarantee above is there so you can still buy with confidence.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, with a broken seal, or you receive the wrong item, contact us at support@kywisupplements.com within 7 days and we'll make it right with a replacement or refund. This is separate from the satisfaction guarantee and doesn't require the 30-day period.
How refunds are issued
Approved refunds are processed back to your original payment method within 10 business days. Your bank or card provider may take additional time to post the funds. For guarantee claims on a single-jar order, we refund the full order including shipping. On multi-jar orders we refund one jar at the price you paid per jar. Gift cards are non-refundable.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. The satisfaction guarantee above is offered in addition to those rights, not instead of them.
Questions or claims
Email support@kywisupplements.com with your order number and we'll help you out.
If symptoms persist, talk to your health professional.