Refund policy

At KYWI LTD, we stand by the quality and safety of our products and are confident you’ll love them. Many customers experience benefits within the first 2–4 weeks, but for some it can take a little longer. To ensure you have enough time to feel the difference, we offer a 60-day money-back guarantee on eligible orders.

Because our products are ingestible food items, once they leave our premises we cannot accept returns for resale. This protects customer safety and ensures that all products supplied are new and uncompromised.

60-Day Money-Back Guarantee (Two-Month Supply)

To be eligible for the 60-day guarantee:

you must purchase a two-month supply of KYWI Shilajit (two bottles)
if you purchase more than two bottles, only the first two bottles are covered
single-bottle orders are not eligible, as they do not provide a full two-month trial period
the guarantee applies to your first qualifying order only
repeated or serial refund behaviour may void eligibility

If, after consistent use for up to 60 days, you feel the product hasn’t met expectations, we will refund the value of the eligible bottles — no return required.

To start a guarantee claim, email support@kywisupplements.com

with:

your order number
how long you used the product
brief feedback on your experience

This helps us continue improving our products and service.

Returns & Exchanges (Food Safety Policy)

Our products are classified as food/ingestible supplements.

For safety reasons:

we cannot accept returns
we cannot resell returned ingestible products
we do not offer exchanges once an order has left our premises

Please ensure:

the product you order is the one you want
you order only the quantity you intend to use

Our 60-day guarantee exists to give you confidence to try the product risk-free without needing to send anything back.

Damaged, Defective, or Incorrect Items

If your product arrives:

damaged
defective
with a broken seal
or you receive the wrong item

please contact us immediately so we can investigate and put things right.

Refunds

Approved refunds will be processed back to your original payment method within 10 business days. Your bank or card provider may require additional time to complete the posting of funds.

Please note:

sale items and gift cards are non-refundable
shipping costs are non-refundable

Shipping Delays

Orders are dispatched from our New Zealand fulfilment centre via trusted carrier partners. Delivery timeframes may occasionally be affected by factors outside our control, including:

customs processing
carrier network delays
weather events or disruptions